• Global Breakdown
  • International Credit and Collections Council  #ICCC
  • Standardising Privacy and Data Protection
  • Tackling 3rd (4th + 5th) Party Risk 
  • The Power of Education & Certification
  • Game Changing Tech in Credit & Collections


18:30 > Conference Launch + Cocktail Party

19:30 > CEO Welcome to Lisbon @ #GCS2019 

20:30 > Wrap up and move to RoofTop Bar

08:00 > Registration Opens

08:30 > Welcome and Delegate Introductions

Join us as we take a closer look at the trends, challenges, technologies and opportunities influencing credit & collections, in today’s modern global economy… Hear from CEO Adam Wood on what the future holds for GCS Credit… + Around the room brief introductions.

09:00 > 2019 Global Breakdown

Our industry leaders share their views on the burning issues of today.
– The Data / Cyber Revolution #GDPR #CCPA #CDR
– Credit & Collection Trends of 2019

10:00 > Break

10:20 > International Credit & Collections Council  #ICCC

Introducing a new era in international credit and collections… The International Credit & Collections Council: “Developing & Setting International Standards”. Joins us as we summarise the objectives, priorities and timelines agreed by founding contributors: FENCA, FECMA, CICM, AICM, RMAi, IACC, NCBA and more. 

11:00 > Break

11:20 > Standardising Privacy and Data Protection  #GDPR  #CCPA  #CDR

First priority for the ICCC is to develop a GLOBAL DATA PROTECTION STANDARD for credit & collections. It begins with a shared vision and an agreed set of principles, with a commitment to developing an international Code of Conduct. In many ways made possible thanks to FENCA!  

12:15 > Lunch

13:30 > Tackling 3rd (4th + 5th) Party Risk Management  #VicariousLiability

How satisfied are you with your handling of 3rd Party Risk? With cyber security, data integrity and reputational risk at an all time high it’s those 4th and 5th party risks that have the attention of conscientious boards.

14.20 > Break

14:40 > The Power of Certification

If we can agree that (essentially) Certification = Credibility, why then aren’t we all certified to some given standard? Join us as we break down the pros, cons and myths of “Certification” with some of the brightest minds in the game.

15:20 > Break

15:40 > Game Changing Technology for Credit & Collections  #Productivity

If you don’t know of players like TrueAccord (US), CollectAi (EU) and Indebted (AU), then you need to pay attention. Hyper-disruptive businesses are changing customer behavior and evolving client expectation. Hear the latest trends and enabling influences of FinTech and RegTech.

16:30 > Close Conference

18:30 > Finale Dinner and Wrap Party

10:00 > Meet in Hotel Lobby

10:30 > Depart for Lisbon Sightseeing & Winery Tour of the Azeitão region

16:30 > Return to Hotel Rooftop Bar  


#GCS2019 | #LISBON

#GCS2019 | #LISBON


Lisbon is Portugal’s hilly, coastal capital city. From imposing São Jorge Castle, the view encompasses the old city’s pastel-colored buildings, Tagus Estuary and Ponte 25 de Abril suspension bridge. Nearby, the National Azulejo Museum displays 5 centuries of decorative ceramic tiles. Just outside Lisbon is a string of Atlantic beaches, from Cascais to Estoril.


Overlooking the stunning Gare do Oriente train station, this hotel embodies the vibrancy and charm of modern-day Lisbon. 

€130 p/night: Standard Single, Incl. Breakfast

€140 p/night: Standard Double, Incl. Breakfast

€540 p/night: Executive Suite, Incl. Breakfast

* Rate Valid Until the 1st July 2019

Staying 27-30th September Only:

1:  Book online HERE using promo code: GCS2019

Staying Longer:

1:  Email: [email protected] for booking

2:  Advise you are part of the GCS Group

3:  Quote promo code: GCS2019


10:00 > Depart Lisbon for drive through the Cascais and Estoril coast
11.30 > Arrival at the winery > Tasting Award Winning wines of the Colares region
13.00 > Depart for Lunch
13.40 > Arrival at Restaurant on the Praia Grande coastline
16.00 > Depart for Hotel > Return via Coast
17.00 > Arrival at Tivoli

#GCS2019 | #LISBON

#GCS2019 | #LISBON


GCS Credit grew from humble beginnings as Neil Wood, founder and chairman of the Group, started operations in Melbourne, Australia in 1976.

Today, the GCS Credit Community unites members across 100+ countries with a shared interest in credit, collections and risk management, looking to better and more profitably manage their businesses.

  • Connecting the world of cash flow, credit and collections.
  • A re-imagined way to connect, network, learn and share.
  • A free place for smarter working people with an eye on cash flow, credit & collections.
  • Latest news & articles, discussions, Q&A, groups, events, training & influencer content
  • Connecting creditors, collectors, law firms and credit service providers.

> Building Cultures of GRC, Cyber and Data Awareness and Resilience <
> Compliance, Cyber and Data Protection for Small Business and Supply Chains. Made Easy. <

Helping emerging businesses and supply chain vendors [ Advisory + Financial + Insurance + Legal + Manufacturing ] meet the modern requirements of Governance, Risk, Compliance and Quality Management.

> Client Expectations are Evolving <

Businesses need an automate response to Cyber, Data and Compliance risks to meet regulatory requirements and stand out from the crowd.

> A RegTech / EdTech Software as a Service for SMEs <

Providing an automated framework and an intuitive library of tools and resources to mitigate risk and power growth.

> The MarketPlace – A global community of sellers and buyers for all things cash flow, credit & collections < BETA NOW OPEN!!!

Check out to learn more.

FENCA, the Federation of European National Collection Associations, represents the interests of the European credit management, debt collection and debt purchase sector on the European level, coordinating the exchange with the institutions of the European Union, stakeholders in the European financial services industry, consumer groups and the European public.

Founded in 1993, FENCA’s 23 national member associations represent 75% of all credit management, debt collection and debt purchase companies in Europe and hold 80% of the market share within the EU, with well over 80,000 staff providing services for more than five million businesses, including SMEs, European and overseas banks, as well as the public sector across the EU.

Location Lisbon, Portugal
Av. Dom João II 27
Lisboa 1990-083

Hosted By GCS Credit

September 26, 2019 - March 28, 2019
GCS Conference Delegate €490.00
Non Conference Attendee €120.00
Sight seeing/Winery tour €130.00